The Return Process

If you wish to return any item(s) you have purchased from www.darlingbaby.com.au for refund or exchange, please follow those simple steps:

Please email our team on info@darlingbaby.com.au with the following information:

  • the product details you wish to return including product photo(s) with barcode label(s) and
  • your reason to return.

Returns Policy Requirements:

  • You return the item within 7 days (inclusive) from the trackable date of delivery and
  • The item is in original saleable condition:
    - in the original unopened packaging (an unworn and unused state) and 
    - with all original tags and labels still attached

If you are not able to comply with these requirements, Darling Baby reserves the right to refuse a refund or exchange of that item.

    If your item(s) meeting the above requirements, please pack the item carefully and send via post to us. Please email to info@darlingbaby.com.au asking for address.

    Return postage costs will be at your expense, unless the item returned is faulty or not as ordered. In this instance Darling Baby Customer Service will contact you to arrange the best solution.

    You must return the item as soon as possible. If nothing is received within ten (10) business days of requesting the return, the return case will be closed.

    It's a good practice to include tracking information when returning an item.

    Gift cards cannot be exchanged or refunded and will expire 24 months from the purchase date.

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